FAQ'S

When will my order be dispatched?

All orders are dispatched Monday - Friday.

Orders placed before 12.00 midday (Monday - Friday) will be dispatched the same day.  Orders placed after this time will be dispatched the next working day.

What delivery options do you offer?

Royal Mail Tracked 48 - £3.50 per order (FREE WHEN YOU SPEND £30 OR MORE)

DPD Express Next Day - £6.50 per order

When can I expect to receive my order?

Orders sent using Royal Mail Tracked 48  are usually delivered within 2 - 3 days of being dispatched.

Orders sent using DPD Express Next Day are received the next working day (Monday - Friday), when you order before 12.00 midday.  Orders placed after 12.00 midday on Friday, or over the weekend, will be sent out on Monday and will be delivered on Tuesday.

Do you post overseas?

At the present time, we are only shipping within the UK.

Can I track my order?

Yes.  We will provide a tracking number when your order is dispatched.

Is the packaging discreet?

Yes, it is.  Your order is sent in a plain box, with no mention of the contents or our company name.

Can I make changes to my order?

Once you place your order with us, we work very quickly to send your order out to you.  We can usually make changes to your order, as long as it hasn't been dispatched.  Please contact us without delay if there is an issue, so that we can try to resolve this for you.

Can I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way.  Swimwear must have the hygiene strip in tact.  Any hosiery or socks must be unopened. 

What is your address for returns?

My Lingerie Obsession, 25 Wesley Road, North Wootton, King's Lynn, Norfolk, PE30 3XA.